I am convinced that if we would all make a pact to deal with mean and difficult people in the way described below, there would be a whole lot less mean and difficult people in the world or in the way of kindness and common courtesy.
Seriously. I do.
Steps for dealing with mean & difficult people
1 ) Recognize that mean & difficult people exist; and you will eventually encounter them. There isn't a thing you can do about it. The first step is all about facing reality: If you think you might be dealing with a mean and difficult person, you're probably right. When in doubt, proceed as instructed below. The headaches you save will be your own.
2 ) Do not call them out because it will frustrate them. They'll probably become become more mean and difficult, but just stand your ground and be confident.
3) Be aware that some people simply aren't compatible. Sometimes, a person who gets along with everybody else quite well is a mean and difficult person for you personally. Most relationships between people contain many shades of gray, but some people simply mix as well as oil and water. It is common to hear your mean and difficult person proclaim (loudly) that "Everyone else likes me so what's your problem?" This is an attempt to shift the blame to you, so don't buy it. It doesn't matter how this person interacts with others. The fact is, the way the two of you interact together is terrible. Remember that blame never changes the facts.
4) Understand that it's not you, it's them - and that they have a complete mastery of blaming skills. If you're dealing with a mean and difficult person, you're probably being told on a regular basis that every conceivable thing is your fault. It isn't. As the saying goes, "It takes two to tango." Chances are, the more often they blame you, the more they themselves are actually at fault. Keep in mind that this is not to be used as a way to blame them. Blaming is what mean and difficult people do, and they do it well. Instead, you are only facing the facts, for your own sake. That being said, here's a simple way to tell: If you accept responsibility for your own faults and resolve to improve yourself, it's probably not you. Remember, mean and difficult people "can do no wrong."
5) Defuse them. Stay calm, don't spit angry words at them, and whatever you do, don't cry - this will only stimulate them to do more of the mean and difficult behavior. Try ignoring them. Try looking away or starting another conversation, with a totally different topic. Find something you can agree with or praise them for. Do not, under any circumstances, join them in bashing, blaming or complaining. Do not bad talk to their face or to anyone else because then you are sinking down to their level. Add something positive. Redirect by focusing on something, anything, positive in the situation or in the conversation. Whatever you do just stay calm!
6) Realize that you cannot deal with mean and difficult people the same way you deal with everyone else. In some ways, they need to be treated like children. Give up all hope of engaging these folks in any kind of reasonable or rational conversation. It will never happen, at least with you. Remember what happened the last fifty times you tried to have a civilized discussion about the status of your relationship with this person. Chances are, every such attempt ended in you being blamed for everything. Decide now to quit banging your head against a brick wall.
7 ) Protect your self-esteem. If you have regular dealings with someone who tries to portray you as the source of all evil, (or all the bad in their life) you need to take active steps to maintain a positive self-image. Remind yourself that this person's opinion is not the truth. Understand that oftentimes, mean and difficult people are particularly "fact-challenged." If the attacks have little basis in raw fact, dismiss them. You can't possibly be as bad as this person would like you to believe you are. Do not defend yourself out loud, however. It will only provoke the mean and difficult person into another tirade.
8 ) Guard against anger. If it helps, consider the fact that your anger is actually a precious gift to the mean and difficult. It's something they know inside and out. Anything you do or say while angry will be used against you over and over again. Mean and difficult people have amazing memories, and they will not hesitate to use a nearly endless laundry list of complaints from the past against you. Ten years from now, you could be hearing about the angry remark you made today (which you didn't even mean in the first place). Mean and difficult people will seize anything that provides them the opportunity to lay blame like it was gold.
9) Give up self-defense. Understand very clearly that you cannot beat these kinds of people; they're called mean and difficult for a reason. In their minds, you are the source of all wrongdoing and the cause of all angst, and nothing you can say is going to make them consider your side of the story for even a second. Your opinion is of no consequence, because to mean and difficult people, you are already guilty and just awaiting sentencing, no matter what.
10 ) Understand that eventually, you and the mean difficult person will have to part ways. Whether they are a friend, a boss, a parent, even a spouse, the time to leave will eventually manifest. Maintaining a relationship with a mean and difficult person is, literally, impossible. They don't have friends, they take hostages. If you can't (or won't) make a physical departure immediately, make a mental one. In your mind, you've already left the relationship. The only thing left to do is wait for physical reality to reflect that fact.
11) Avoid letting the mean and difficult person make you into a "clone" of them. If you aren't careful, you could find yourself adopting much of the offender's own behavior, even if you aren't voluntarily trying. Eschew blame entirely by understanding that this is just the way the other person is. These things define the mean and difficult person's actions, and nothing you do can (or will) change any part of their past.
12 ) Be a manager. Until it is over, your task in the relationship is to manage the mean and difficult person, so that he or she deals less damage to you. As a manager, your best resources are silence (it really is golden in cases such as this), humoring the other, and abandoning all hope of "fixing" the mean and difficult person. They do not listen to reason. They can't (and even if they could, they wouldn't). You can't convince them that they have any responsibility for the problems between you. They don't recognize (or if they did, wouldn't try to improve) their flaws for a very logical reason; they don't have any flaws. You must understand and manage this mindset without casting blame and without giving in to anger. It's far easier said than done, and you will slip from time to time, but as time goes on, you'll become a better manager.
13) Realize that mean and difficult people engage in projection. Understand that you are going to be accused of much (or all) of this behavior yourself. If your mean difficult person gets a look at this text, they will point out that it's a page about you. Prepare yourself for the fact that the mean and difficult person's flaws and failings will always be attributed to you. Remember, in their minds, you are at fault for everything! They will have an endless supply of arguments to support this, and if you make the mistake of encouraging them, they will be more than happy to tell you why you are the mean and difficult person, and how ironic it is that you are under the mistaken impression that it is them.
14 ) As hard as it might be, interact with mean and difficult people from a place of detachment with common politeness and courtesy. It won't change them or make a difference in how they treat you, but it will help you take the high road and feel better about yourself.